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Would you recommend Hotwire booking in Munich? How about in Canada in the US?

August 21st, 2017 No comments

It’s funny you ask this question, but to use Hotwire in Germany.. NO! BEWARE of Hotwire in Europe, it’s a different mentality, hotels that are supposed to be in the city ARE MORE than 15 min subway. You calculate maybe 15 to 20 km or more away from the center. Usually they are in business areas. I just reserved on in Munich and I am really upset. Here is why. I asked the agent if the 4 star was an American known brand 4 star and she said, “Yes, that would be a Hilton, Sheraton, Omni, brands we have in America”. Turns out that it was not. This is important in Europe because a Marriott in North America has clean rooms and very good service. A Marriott in Rome had a clausterphobic room with a very stinky toilet and a very rude snobby service at the reception. Anyway, back to the Munich thing. The hotel was more expensive on Hotwire than it was to book with the hotel itself. When I called back Hotwire they said, “Oh but that’s in Euros!” True, but with the worst exchange it was 50 US cheaper anyway. WIth Hotwire you will never know your hotel and in Europe it’s not at the center. It still cost me 80 US a night, with the hotel itself it was average 45 Euros all taxes in. They denied me the refund difference because they said that it was after 48 hours I contacted them. Then I dug out emails and call logs telling them theirs was not the cheapest rate six hours after the booking. Their next excuse was that in the 5 day booking I did, one night was more expensive than their rate so it’s not in the total rate it’s in the daily rate. So all five nights need to be lower than their nightly rate. So, if you have a hotel that charges 20US, 20US, 60 US, 20US and 20US, and theirs is 40US all the way, because of that 60 in the middle, you’re screwed.
Hotwire also is non refundable. If you or someone in your family dies or has some accident, you need to supply a certificate (which would be the last thing you’d want to do if that would happen).
They also take your money right away, as soon as you book.
My experience in Munich was not to my satisfaction.

Another time I reserved in L.A. It was the Sheraton at the airport. I got there at 1pm. The hotel was beautiful but the front desk was rude (one of the guys). He said, “You’re room is not ready, but if you get an upgrade and pay 30US more per night with breakfast, I can give you a non-smoking room.”
ANd I said, “No, I want my room.”
And he said, “Well, I only have smoking rooms available for Hotwire because you paid less than others.”

So there you go. The parking was $12US a night for a car. Usually Hotwire in the US choses hotels in which you will pay a lot for a car. In the day it may have been 24 US.

Toronto Sheraton was amazing. BUt then again, it was near the airport and the parking was expensive (there was nowhere to park your car!). The front desk was amazing though they even told us if we weren’t lazy to park the car in an outside parking and walk back. Thanks.

So far that is my experience with Hotwire. Book in North America was good. In EUrope…. I wasn’t impressed.

If I were you, www.booking.com had the same rate for the hotel and you don’t have to pay until you get there AND you can even cancel with no charge on the day you arrive for that hotel (some 24 to 48 hrs in advance) but at least if you do have an emergency, it’s not like Hotwire where you need to fight, and for the same rate.

Categories: traval Tags: , , ,

How is hotwire.com about changing the date on a hotel stay?

August 21st, 2017 No comments

For all Hotwire Hot Rates, bookings are final and cannot be cancelled, refunded, exchanged, transferred, or changed, even for a fee. Hotel suppliers are able to offer their unsold rooms at discounted rates on Hotwire because we withhold their name until after the customer books and our reservations are non-refundable. These restrictions enable the hotels to better manage their unsold rooms, and are a big reason why we can offer you great deals. Also, credit cannot be given for any unused hotel reservations. Once you agree to make a booking on our site, your credit card will be charged for the total price shown — regardless of whether the hotel reservation is used. In order to make a booking on our site, you must agree to Hotwire’s Terms of Use.

For standard rates, cancellation policies vary by hotel, as well as room type. You can find your cancellation policy on your confirmation email or My Account page, and they are also available for viewing before you book.

If you are worried about emergencies that will require you to change your plans, you may want to consider purchasing Trip Protection – a low-cost insurance program that provides trip cancellation/interruption coverage. Trip Protection covers unexpected events such as medical emergencies, strikes, natural disasters and bad weather. Trip Protection does not offer coverage for change of plans due to non-emergency situations. You can purchase Trip Protection up until your check-in date. Learn more about Access America and Trip Protection.