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September 7th, 2017 Leave a comment Go to comments

In 1971, Roger Horchow created a retailing empire without opening a single store. Committed to offering unique decorative items from around the world, he launched The Horchow Collection as the first luxury mail-order catalog without a “bricks and mortar” companion. Mr. Horchow went on to prove that all things were possible by mail, including superior customer service. He is credited with pioneering the use of toll-free phone numbers for placing catalog orders. His distinctive taste and eye for the unique dovetailed perfectly with the founding principles of Neiman Marcus and in 1988, The Horchow Collection became part of what is today Neiman Marcus Direct, the Web and catalog division of The Neiman Marcus Group. While our exceptional quality and renowned customer service have not changed since 1971, our merchandise assortment has grown spectacularly. Horchow.com and our catalogs offer everything from fine furniture and luxury linens to distinctive tabletop designs, lighting, antiques, rugs, and decorative accents – in short, something for every home, and every style.

How long does it take to process a Smart Label return?

Please allow 7 to 10 days for the package to reach our fulfillment center. Allow an additional 3 to 5 days for the credit to be processed.

How do I send a gift?

Most items can be gift boxed and include a gift message for an additional charge. Please view our Gift Options during Checkout for more information.

When I put something in my shopping cart, does it guarantee I have the merchandise?

Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase.

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